Questions
Answers for Directors of Care, administrators and nurses in long-term care and retirement homes.
General questions
What is NeuraVue?
NeuraVue is a commercialized AI solution for senior care. It leads with Responsive Behaviour Detection, which alerts staff to patterns associated with escalation. Supporting features are Unsafe Interaction Alerts (interactions that may indicate possible abuse), Fall Detection and Wandering / Zone Alerts. An alert is a prompt to look. It doesn’t replace an investigation or clinical judgment.
How does NeuraVue work?
NeuraVue analyzes live video from the systems you already have and sends an alert in the NeuraVue mobile app when it detects something staff should see. The free demo runs on site, on the home’s own computer with an added GPU. NeuraVue helps set it up.
Can the nurse document the incident in the app?
Incident documentation is available now. After a nurse confirms an alert, NeuraVue pre-fills a time-stamped incident record. The nurse reviews, edits and submits it herself. The record locks, and a later correction is dated. NeuraVue does not file the record for her.
How does NeuraVue approach privacy?
Privacy-first · processing on premises. Common-area emphasis, no resident identification by default, and role-based access. Optional facial recognition for high elopement risk is available only with consent and an opt-out, if the facility enables it. NeuraVue does not claim certified compliance.
How is this different from fall-detection systems?
NeuraVue leads with behaviours that may be escalating. Fall detection is a supporting feature. A fall alert is detection, not prevention.
Does NeuraVue replace caregivers?
No. It supports staff. A caregiver reviews the alert and decides what to do.
Where is it used?
In common areas of senior-care settings, including memory-care units.
Equipment
Do we need special equipment to use NeuraVue?
NeuraVue uses the video systems you already have. The free demo and a paid deployment both run on site, on the home’s own computer with an added NVIDIA GeForce RTX GPU. NeuraVue helps set it up. For a paid deployment, we scope the GPU with your IT team and show that cost in your quote before you commit.
How long does it take to get started?
Timing depends on the size of the facility and the areas you want covered.
Can NeuraVue connect with our existing systems?
Ask us about the systems you use. A connection is scoped. It is not a promise that every facility system is already connected.
Pricing
What does it cost?
US$15 per camera per enabled feature per month, plus a one-time US$1,500 onboarding fee per facility , waived for facilities that sign by 11:59 p.m. ET on November 30, 2026 . For a paid deployment, the added NVIDIA GeForce RTX GPU is scoped with your IT team and shown in your quote before you commit.
What kind of support do you offer?
Contact us about support, software updates and staff training for your deployment. What is included is confirmed for your facility.
Is there a warranty?
Warranty terms belong in your agreement. This page does not create one. Contact us and we will tell you what the current paperwork says.
See it on your own floor.
In 30 minutes, we'll look at your floor plan, show you a live alert on your phone using staged footage, and help you choose where a 2-month free trial on up to 4 cameras would matter most. The demo runs on site. NeuraVue helps set it up on the home’s own computer, with an added GPU.
2-month free trial, up to 4 cameras. No obligation.
US$1,500 onboarding waived through Nov 30
Prefer email? contactus@neuravue.com