NeuraVue Privacy Policy

Last updated: October 24, 2026

This Privacy Policy explains how NeuraVue Ltd. ("NeuraVue", "we", "us") collects, uses, shares, keeps, and protects personal information when you use the NeuraVue mobile app published by NeuraVue Ltd (package name com.neuravue) (the "App"), the NeuraVue services the App connects to, and our website, www.neuravue.com.

Summary

The App is a work tool for authorized staff at senior-care facilities that use NeuraVue. You get access through your employer (the "facility").
We collect only what we need to run your account and send you alerts, such as your name, work contact details, role, and how you use the App.
NeuraVue is commercialized. Video is processed on site at the facility, on the home’s own computer with an added NVIDIA GeForce RTX GPU, during the free demo and in a paid deployment. NeuraVue helps set it up. For a paid deployment, the GPU is scoped separately with the facility.
There is no resident identification by default. Optional facial recognition, for high elopement risk, is available only if the facility enables it, with consent and an opt-out.
Alerts support staff. A person reviews each alert and decides what to do. Detection is not prevention.
We do not sell personal information, and we do not use it for advertising.
If you opt in to product news, you can unsubscribe at any time. We stop those messages within 10 business days.
You can ask us to delete your account at any time by emailing contactus@neuravue.com (see section 8).

1. Who we are

NeuraVue Ltd. is a Canadian company and the developer of the App. It is responsible for the personal information described in this Policy. NeuraVue Inc. is a separate United States company.

Mailing address: 693 Upper Wentworth Street, Hamilton, Ontario L9A 4V6, Canada
Email: contactus@neuravue.com

Person in charge of the protection of personal information: our Chief Executive Officer. You can reach them at contactus@neuravue.com with "Privacy" in the subject line.

2. What NeuraVue does and who the App is for

NeuraVue is a commercialized, privacy-first AI solution for senior care. It works with the video systems a facility already has. The free demo and a paid deployment both run on site. Video is processed on the home’s own computer with an added NVIDIA GeForce RTX GPU. NeuraVue helps set it up. For a paid deployment, the GPU is scoped separately with the facility’s IT team.

NeuraVue analyzes video to detect situations staff may need to check: patterns associated with escalation (Responsive Behaviour Detection), physical interactions that may indicate possible abuse (Unsafe Interaction Alerts), potential falls (Fall Detection), and movement toward exits or restricted areas (Wandering / Zone Alerts). When it detects one, it alerts the care team in the NeuraVue mobile app. A staff member reviews the alert and decides what to do. An alert is not proof that something happened, and NeuraVue does not diagnose anyone, prevent a fall or other harm, or replace clinical judgment.

The App is only for adult staff and administrators whose facility has given them an account.

3. The facility's role

The facility decides where its video systems are, which NeuraVue features are used, who gets an App account, and what each person can see. It is responsible for informing residents, families, staff, and visitors about monitoring and for obtaining any consent the law requires. Information about residents and other people in view is handled on behalf of the facility, under our agreement with it. Where a facility is a health information custodian under Ontario's Personal Health Information Protection Act, 2004 (PHIPA) or a similar law, personal health information in alerts stays under the custodian's control.

4. Information we collect

Account information: your name, work email address, phone number if you provide one, your facility and role, and the information used to sign you in.
Alert information: details about alerts you receive and how they are handled, such as alert type, time, zone or area, and when an alert was opened or acknowledged. Depending on how the facility has set up NeuraVue, an alert may include an image or short clip of the event. These are visible only to users whose role allows it.
Device and technical information: information needed to deliver notifications and keep the App working and secure, such as device and app version details, a notification token, and technical logs.
Messages to us: your contact details and message when you email, call, or write to us.
Website: if you use a form on www.neuravue.com, we collect what you enter (such as name, organization, email, phone, role, and message) to reply to you. An optional, unchecked box records whether you agree to occasional product news. We also keep the time of the request, the wording of that notice, the form version, and a one-way hash of the connection address. We do not store the raw connection address. Our website host uses technical cookies needed to run the site. We do not use advertising cookies, and the forms do not use a third-party challenge service.

About video: NeuraVue does not install video systems. Video is processed on site at the facility, during the free demo and in a paid deployment. There is no resident identification by default. Optional facial recognition for high elopement risk is available only if the facility enables it, with consent and an opt-out.

5. How we use information

We use personal information only to:

set up and manage accounts and give each user the right level of access;
detect events and send, display, and track alerts;
provide support and respond to requests;
keep the App and our services secure and working, and improve them;
send service, security, and account messages;
send occasional product news only if you checked the optional consent box; and
meet legal obligations and enforce our agreements.

You can unsubscribe from product news at any time by using the link in a message or by emailing contactus@neuravue.com. We stop those messages within 10 business days. We do not make decisions about anyone based only on automated processing. We will not use your information for a new purpose without telling you and getting your consent where the law requires it.

6. How we share information

We do not sell personal information or share it for advertising. We share it only:

with your facility: its administrators can manage accounts and see alert activity based on their permissions;
with service providers that help us run the App and our services, such as hosting, email delivery, and push notification services. They may use the information only to provide those services and must protect it;
for legal reasons: when the law requires it, or to protect the safety, rights, or security of people or of NeuraVue; and
in a business transaction such as a merger or acquisition, under confidentiality terms, with the information still protected as this Policy describes.

7. Where information is stored and how long we keep it

Video is processed on site at the facility, during the free demo and in a paid deployment. Other information is stored on secure servers operated by NeuraVue or our service providers. Some providers may be located outside Quebec or Canada, and we take contractual measures to protect the information.

We keep personal information for as long as needed to provide the service, or as set out in our agreement with each facility, and then delete or de-identify it. We may keep some information longer when the law requires it.

8. Deleting your account

You can ask us to delete your NeuraVue App account and the personal information linked to it at any time. You do not need the App installed to do this.

How to request deletion: email contactus@neuravue.com with the subject line "Delete my account". Send it from the email address linked to your account and include your name and your facility's name.

What happens next: we confirm the request with you and delete your account and its personal information within 30 days. The exceptions are records we must keep by law or under our agreement with your facility, such as the facility's own alert records. Deletion is permanent; it is not a suspension. Facility administrators can also ask us to delete their staff's accounts.

9. How we protect information

We use reasonable administrative, technical, and physical safeguards to protect personal information. These include role-based access, so users see only what their role allows, and on-site processing. No system is completely secure, so please keep your sign-in details private and lock your device.

If a privacy breach creates a real risk of significant harm to you, we will notify you and the relevant authorities as the law requires.

10. Your rights

Subject to the law, you can ask to see the personal information we hold about you, ask us to correct it, withdraw your consent, or ask us to delete it. If Quebec law applies, you also have rights such as receiving a copy of information you provided in a commonly used format. To make a request, email contactus@neuravue.com. We will reply within 30 days. Requests about alert content controlled by your facility may be shared with the facility so it can respond.

We handle personal information under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), Quebec's Act respecting the protection of personal information in the private sector, and other provincial privacy laws where they apply.

If you are not satisfied with our response, you can contact the Office of the Privacy Commissioner of Canada (www.priv.gc.ca), the Commission d'accès à l'information du Québec (www.cai.gouv.qc.ca), or, for personal health information in Ontario, the Information and Privacy Commissioner of Ontario (www.ipc.on.ca).

11. Children

The App is for adult staff and administrators. It is not directed at children, and we do not knowingly collect personal information from children through it. If you believe a child has given us personal information, email contactus@neuravue.com and we will delete it.

12. Changes to this Policy

We may update this Policy from time to time. We will post the new version on this page and change the "Last updated" date. For important changes, we will also let App users know before the changes take effect.

13. Contact us

Email: contactus@neuravue.com (use the subject "Privacy" for privacy questions, or "Delete my account" for deletion requests)
Mail: NeuraVue Ltd., 693 Upper Wentworth Street, Hamilton, Ontario L9A 4V6, Canada